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Downloads failing.


glasslov
  • Fixed

I'm trying to donwload EUP 9.4, I've tried 4 times and it always fails about a quarter in, and I can assure you my connectino can handle the speed so there must be something on the website end or on the server.



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There are a couple of causes for the download to fail:

  1. Your device does not have a stable connection to the internet, causing the download speed to fluctuate, and then fail.
  2. Some internet browsers cancel downloads if they are big and take too long. This is to prevent drawing a large amount of resources from your device.
  3. The file is too big for your internet or device to handle.

All of these issues are unfortunately on your client's end and not the website's. We can ensure fast and stable connections to the website, but if your internet is running slow, or has a high latency, this can cause the download to fail. Other download services such as Google Drive, Mega.nz, Dropbox, and MediaFire can also have the same issue with larger files. Unfortunately, there is nothing we can do to speed your downloads up or lower the latency between your computer and our servers.

A common solution other members have had is to purchase a speed upgrade. I know what you're thinking… “They're just scamming us, so we buy the upgrades”. However, that is not the case. We have thousands of members who do not purchase speed upgrades, yet are still able to download files without errors. Purchasing a speed upgrade will almost guarantee to download without errors because it allows you to download at a higher Mb/s rate.

We hope this helps. If you continue to have issues, we are always here to help. However, we can not do anything on your side to fix the download errors. All we can do is suggest changes and help you figure out the issue.

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